Refund Policy

Mock Test Packages: Cancellation & Refunds

To be eligible for a refund, the candidate must raise a refund request within 48 hours of purchase of any mock test package. A 100% refund (after deducting GST & Payment gateway charges) will be paid to the candidate if he/she has not attempted more than 2 paid tests. No Refund request for Mock Test Packages will be entertained after 48 hours of purchase. All refunds are subject to Refund Timelines.

Online Live Classes and Online Video Courses: Cancellation & Refunds

LivoLearn reserves the right to cancel, reschedule or delay a batch or individual classes within the batch, due to insufficient number of enrollments, instructor illness or inability to take classes, and other force majeure events like floods, earthquakes, political instability, etc.

In case LivoLearn cancels a course, a pro rata refund will be paid to the Candidates. However, logistics or any personal expenses incurred by learners/participants will not be refunded. The pro rata calculation will be done on the number of classes conducted to classes proposed under the course.

For courses purchased BEFORE a batch starts:

  • 100% refund (after deducting GST and payment gateway charges) will be processed if cancellation is done 48 hours before the start of the first class
  • 75% refund (after deducting GST and payment gateway charges) will be processed if cancellation is done within 48 hours BEFORE the start of the first class
  • 50% refund (after deducting GST and payment gateway charges) will be processed if cancellation is done within 48 hours AFTER the start of the first class
  • No refund will be processed if cancellation is done after that

For courses purchased AFTER a batch starts:

  • 50% refund (after deducting GST and payment gateway charges) will be processed if cancellation is done within 48 hours of the first class and the candidate has viewed - either wholly or partly - NOT MORE THAN TWO live or recorded classes
  • No refund will be processed if cancellation is done after 48 hours of purchase
  • No refund will be processed if cancellation is done after watching - either wholly or partly - more than two live or recorded classes

No refund will be provided for any delay of the batch start.

All refunds are subject to Refund Timelines.

Duplicate payment Refunds

Refund of the duplicate payment made by the candidate will be processed via the same source as the original method of payment.

All refunds are subject to Refund Timelines.

Refund Timelines

All refunds will be processed within 10 working days after the refund request is approved by LivoLearn.